Last updated: November 20, 2025
Thank you for shopping at Naija Food Basket Hub. Your satisfaction is important to us. This policy outlines how refunds, returns, and replacements work for Naija Food Basket Hub.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Naija Food Basket Hub, 11, Amobi Nwannah Street, off Alaja Road, Ipaja-Ayobo,Lagos. Nigeria.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Naija Food Basket Hub, accessible from https://naijafoodbaskethub.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Items Eligible for Return
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
Because we deal with food items, returns are accepted ONLY under the following conditions:
Fresh Food Items
Damaged on delivery
Spoiled on arrival
Wrong item delivered
Packaged Goods
Incorrect item
Defective or expired product
Product damaged during delivery
Items NOT Eligible for Return
Items already opened or consumed
Items stored improperly by the customer
Items returned after 24 hours (fresh foods)
Items returned after 3 days (packaged food items)
Clearance or discounted items
Reporting an Issue
To request a return or replacement, contact us within the policy window with:
Order number
Photo/video evidence
Description of the issue
Contact Us via: By email: support@naijafoodbaskethub.com
By phone: +234-806-488-5252
Refund Options
Depending on the issue, you may receive:
Replacement of item
Store credit
Partial or full refund
Refunds for online payments are processed through Paystack or bank transfer.
Refund Processing Time
- Local refunds: 1–3 business days
- International refund timelines vary depending on bank/card issuer
Order Cancellation
- You may cancel an order only if:
- It has not yet been processed
- It has not been dispatched
- Once dispatched, cancellation is no longer possible.
Delivery Issues
If an item is missing, damaged, or delayed:
Report within 24 hours of delivery
Provide evidence for verification
We will resolve the issue promptly.
Wrong Address
If the customer provides an incorrect address:
Additional delivery fees may apply
Refunds are not issued for failed deliveries caused by wrong or incomplete addresses
International Orders
Due to customs and international handling:
Refunds may take longer
Some products may not be eligible for return from overseas
Contact Us for Assistance
For all refund, return, or complaint issues:
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: support@naijafoodbaskethub.com
- By phone: +234-806-488-5252